Roles & Responsibilities:
Provide exceptional customer support to our current students via email, phone, and live chat.
Educate prospective students about our products and services via email, phone, and live chat.
Create and maintain detailed student records and records of student acquisition.
Continuously create and implement new strategies to improve our customer support and student acquisition.
Deliver company information to team members about upcoming changes, news/announcements via email and/or phone calls.
Perform web research for upcoming or existing projects and communicate the findings in detailed and organized reports.
Provide administrative support by helping our consultants with any troubleshooting using our online systems and platforms, and store/analyze simple data using Excel/spreadsheets for our Student Support team.
Handle highly confidential documents with extreme care.
Qualifications & Education:
Minimum of 2 years experience in sales.
Minimum of 2 years experience in customer service.
Must be available to work weekends and evenings as required.
Tech savvy, complete comfortability with technology, and a love of learning new technology.
Extremely well versed with online research.
Must be a self-directed learner with the ability to systematically experiment to improve our customer service/sales procedures.
Must be proficient with the use of Microsoft Excel, PowerPoint, and seek and learn the use of new softwares to improve efficiency and record keeping.
Must be able to commute to the GTA area 20% of the time for meetings and fun company events.
Traits of Successful Applicants:
Must be looking for a long-term role and not looking for a "stepping stone" short-term gig.
Detail-oriented and extremely organized.
Extremely humble and eager to learn.
Ability to manage multiple projects simultaneously and thrive in a fast-paced, deadline driven environment.
Ability to plan in advance and anticipate any possible setbacks.
Excellent verbal communications and writing skills.
Ability to act independently with very little supervision and have a great work ethic.
Managerial attitude taking full responsibility for assigned roles.
Ability to handle sensitive information with the highest degree of integrity and confidentiality.
Must have access to a quiet private room with a door that's noise and distraction free.
Must have access to an ergonomic chair and desk.
Must have access to high speed and reliable Internet with minimum download speed of 10 Mbps.
Adaptable to a continuously changing environment in a fast-growing company.
Our Hiring Process:
Our hiring process includes a review of your application, a skills assessment test, a virtual interview and lastly, a face-to-face interview with select members of our team via video conference, followed finally by reference calls.
How to Apply:
Simple. Send us the following to careers [@] bemoacademicconsulting.com
1) Your resume and cover letter
2) Why do you think you are a great fit for this role?
3) How many years of experience do you have in customer support/sales roles? Please specify if the experience is in sales or support or both.
4) Where are you located in Canada?
Please quote job #23103 on the subject line of your email.
We won’t be able to individually respond to all applicants, but if we feel that you’re a strong match, we will be in touch via email to proceed with your application. Thanks, and we look forward to hearing from you!
BeMo is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.
BeMo is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.