Roles and Responsibilities:
This role will start as a 20 hours per week during the probationary and training period with the goal of transitioning into full-time status for those who excel during our training phase within 6 months of employment or sooner (our last applicant transitioned to full-time within just 2 months due to exceptional progress).
Must be available to work weekends and evenings as required. We are looking for someone who can provide support on Saturdays, Sundays (10am to 5pm) and Mondays to Wednesdays 1pm to 9pm EST)
Provide exceptional customer support to our current students via email, phone and live chat.
Educate prospective students about our products and services via email, phone and live chat.
Create and maintain detailed student records.
Create and maintain detailed record of student acquisition.
Handle highly confidential documents with extreme care.
Deliver company information to team members about upcoming changes, news/announcements via email and/or phone calls.
Perform web research for upcoming or existing projects and communicate the findings in a detailed and organized reports.
Continuously create and implement new strategies to improve our customer support and student acquisition.
Qualifications & Education Requirements:
Minimum of a bachelor's degree in any field.
Minimum of 2 years experience in either sales or customer service (preferably both but not required. We're more interested in applicants willing to learn and grow).
Must be a self-directed learner with the ability to systematically experiment to improves our customer service procedures.
Extremely well versed with online research.
Comfortable with use of technology.
Must be proficient with the use of Microsoft Excel, PowerPoint, and seek and learn the use of new softwares to improve efficiency and record keeping.
Required Skills:
Must be able to commute to the GTA area 20% of the time for meetings and fun company events.
Extremely detail-oriented and organized.
Highly coachable.
Fantastic rapport building skills with individuals of all walks of life.
Task-based oriented instead of 9-5 attitude and willing to work some weekends and evenings based on demand.
Must have access to a quiet private room with a door that's noise and distraction free.
Must have access to an ergonomic chair and desk.
Must have access to high speed and reliable Internet with minimum download speed of 10 Mbps.
Must have access to a headset for phone conversations.
Ability to act independently with very little supervision and great work ethic.
Ability to manage multiple projects simultaneously and thrive in a fast-paced, deadline driven environment.
Proactive and self-motivated; ability to take initiative.
Ability to plan in advance and anticipate any possible setbacks.
Excellent verbal and written communication skills.
Ability to handle sensitive information with the highest degree of integrity and confidentiality.
Ability to find anything on the web with ease.
Demonstrate a growth mindset (e.g., embrace latest technology, innovate methods/tools, etc.)
Extremely humble and eager to learn new skills.
Tech savvy.
Adaptable to a continuously changing environment in a fast growing company.
Must be looking for a long term position with a personal and professional growth mindset.
How to apply:
Simple. Send us your cover letter indicating why you believe you will be an excellent match for this position along with your CV to [email protected]
Please quote job #23101 on the subject line of your email.
We won’t be able to individually respond to all applicants, but if we feel you’re a strong match, we will be in touch via email to schedule you for an interview. Thanks and we look forward to hearing from you!
BeMo is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.
BeMo is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.