Our Policy for Unused Programs

Please note refunds are only issued if a request is made within 5 days of purchase date and only if services/products have not been utilized (minus any applicable cancellation and/or administration fees). Administration fees are 30% of total purchase price. All other late cancellation notices, and circumstances of partial cancelations, are processed as “BeMo credits”. The amount owed must be converted to BeMo credits if more than 5 days have passed since the date of purchase. Please note all digital product purchases (such as e-books, the Vault, CASPer simulations and video courses, and so forth) and all Silver tier programs are final and there are absolutely no refunds available for such products.